To ensure that your purchase arrives on or before Christmas, orders must be placed on our website before 11:59pm (GMT) 12th December. Although this date includes a few buffer days, there are no guarantees orders will arrive in time, especially as couriers are overloaded with deliveries as well as the Covid-19 pandemic measures still affect delivery. For the best chance of delivery place your orders as early as possible.
We will continue to ship orders placed outside of the aforementioned date, however, we cannot guarantee delivery in time for Christmas. We also cannot take responsibility for delays to customs clearance timings (if applicable) in specific regions
For purchases made after 15th November 2022, customers will have up until the 6th of January 2023 to request a return. Returns must reach our warehouse on or before Friday, 13th of January 2023.
Please visit our Delivery and Returns page and carefully read the full Terms and Conditions. Return requests can only be processed and approved if return conditions are adhered to.
Our office opening hours during the Christmas period as follows:
- 24th to 27th of December 2022 - Offices are closed.
- 28th to 30th December 2022 - Email Support Only
- 31st December to 2nd January 2023 – Offices are closed
- 3rd of January 2023 - Normal business hours resume.
During the above-aforementioned dates, it will take us a little longer than usual to get back to you, however, we will aim to respond to all queries as soon as we can. Your patience and understanding is greatly appreciated.