Return Policy

All our products are authentic, brand new and fully inspected before your shipment is dispatched.

If for any reason you are unhappy with your purchase you can return the watches to us within 7 days of receipt.

Any item returned to Deutsche Uhrenfabrik must be:

-    Unused and in original and resalable condition with any tamper-evident label still attached
-    No scratches & physical damages
-    With proof of purchase
-    Merchandise in original condition with all the manufacturers packaging, instructions and guarantee booklet. 

Please note that prior to return of any merchandise, the customer must inform us at cs@dufa-watches.com with the following information: 

-    Proof of purchase
-    Your contact detail
-    Order number
-    Reason for return

We will review and respond accordingly.
 
Customer should only send back the item upon receipt approval from Deutsche Uhrenfabrik.

If item are return without prior approval from us, we will not be able to refund the item. 

Please note that customer will be responsible for any return shipping charges. 

Please make sure all returned items are well packaged and sent via a trusted postal service or courier. 
Deutsche Uhrenfabrik cannot take responsibility for return items damaged or lost in transit.

We will only refund upon receipt of the items and fully checked that items are qualified for return.  If you have any questions about our returns policy, please get in touch with the Deutsche Uhrenfabrik customer service team on cs@dufa-watches.com

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